Items are ready for pickup in at least 24 hours for Nashville pickup. So please do not stop by the store with expectation that all of our items online are there as well. Please remember, our online inventory is located in Nashville, but most of it is not at our Nashville store. If you would like to pickup this item at Clarksville or Fort Campbell, please contact us and we will be happy to get the item to that store to save you the shipping costs. Since it is geo-based, this may not show up if you are outside this area. If you are close to Nashville, this option will show up when choosing shipping options in your cart. We do offer a Local Pickup option for those that live near our stores. Our website is not a direct representation of everything that you can find at one of our locations. Others may only be found at specific locations or online only. Some items may be found both in store and online. Same rule also applies for collectibles and the light damages their boxes can take. If you feel like we missed a glaringly bad damage in your order, or your entire order was damaged by the mail, please contact us and we'll take it on a case-by-case basis to resolve you issue. But we are human and we do deal with 100s of books everyday, so we have the potential to miss some things on our inspection. We do strive to try and spot all seriously damaged items before they are made available to you for order. Higher priced books and variant covers, or if an item is being sold as something other than 'New', should have photos of the actual item in the listings so you can judge for yourself before purchase if the damage is acceptable. Items listed with a stock photo in the listing (not taken by us) will fall under this provision. Minor damages like light corner dings or light spine dings may be present. Many times these books don't arrive to us from the distributors in that sort of condition, so it is impossible to promise. We cannot guarantee your ungraded book will be a 9.8.
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